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Portuguese Paradise – Terms and Conditions


TERMS AND CONDITIONS

BOOKINGS AND PAYMENTS

All bookings are made via the freephone number – 08000 131 282 and are on a first-come first-served basis. Prices are correct at the time of printing, however circumstances beyond our control, eg; Government action, taxes and currency fluctuations, may cause an increase. If such cases arise we will absorb amounts equivalent to 2% of the tour cost although we reserve the right to pass on surcharges larger than this providing they occur more than six weeks before departure. Payments may be made by BACS payment to:- Adventure Racing Ltd Sort Code: 30 93 53 Account No: 34124368 Reference: Participant Name or by cheque or postal order made out to Adventure Racing Ltd The basic tour price is £2,290. A deposit of £295 per rider booking is required to book a place. The final balance due by 15th January. Final payment confirms your booking confirmation. Failure to send payment will result in cancellation of your booking. Bookings after 15th January will only be accepted with full payment. Failure to meet payment requirements will result in cancellation.

TRANSFER OF BOOKING

If a person, for any reason, is unable to travel he/she may transfer the booking to a third party. In such cases, at least 28 days notice should be given and the changes will be subject to an administration fee of £100 plus any direct costs incurred.

INSURANCE

Participants must arrange insurance to cover adequate personal and medical insurance to cover repatriation and medical costs in the event of accident/illness. Each eligible participant should carry a ‘European Health Insurance Card’ (EHIC)

CANCELLATION OF BOOKINGS

Off Road Skills reserve the right to cancel a tour if there are eight or less persons booked. In such cases an applicant will be offered an alternative tour or a refund of all monies paid. Notification will be given at least four weeks prior to departure.

CANCELLATION CHARGES

If an applicant cancels a tour the following charges will be levied: Your deposit is non refundable. Between twelve weeks and six weeks – 50% of the total tour cost. Less than six weeks – 100% of the total tour cost.

TOUR CHANGES

Due to the nature of the tour, slight changes may need to be made to the route of this tour, of which Off Road Skills are not obligated to inform participants prior to departure. Any significant changes to the tour to include the dates, destination or tour itinerary will be notified to tour participants two weeks in advance of the tour starting. If these changes reduce the quality of the tour, participants are free to continue with the tour with the revised itinerary or accept the offer of an alternative tour of similar value. Alternatively, bookings may be cancelled in return for a full refund. In the event of a significant change that results in a cancellation the organisers will, in addition to a refund, offer compensation as stated for the period before departure within which a significant change is notified. Compensation will include £20 for less than seven days notice and £15 for less than one month. Off Road Skills will not be liable for additional costs or losses incurred by participants due to the cancellation of the tour.

REPATRIATION

Refer to the section marked insurance to ensure adequate 24-hour emergency cover. In the case of insolvency during any stage of the holiday, please refer to the section, Financial Protection.

DELAYS

The organisers cannot be held responsible for unforeseen delays to a journey or ferry crossing (to or from the UK). In the event of a delay participants will be responsible for providing their own meals, travel and accommodation.

OUR RESPONSIBILITY

The organisers are responsible for ensuring that any part of the tour programme booked, where it is within their control, is supplied as described in the tour promotional material. However, please be aware that during the holiday some amenities, e.g., hotel lifts, swimming pools etc, require regular servicing and cleaning and therefore may be inaccessible at times. Also the organisers cannot be responsible for some amenities being affected by weather conditions or mechanical breakdowns. The organisers make every effort to ensure that the correct arrangements have been made for all the tours in the promotional material and that the suppliers of the services that go to making a holiday enjoyable are efficient and reputable. The organisers cannot be held responsible for death, personal injury or illness caused by activities engaged in which are outside the tour itinerary.

YOUR RESPONSIBILITY

An accident that occurs to a rider, will never be the organisers responsibility. If for any reason a participant decides to leave a tour during its duration he or she will not be recompensed. All participants must have completed the minimum of the Level One of the BMW Off-Road Skills course and be physically fit.

HEALTH REQUIREMENTS

Each tour participant should carry European Health Insurance Card (EHIC) EHIC card, which replaces the E111 form. You can apply online by visiting www.ehicard.org. This will enable a percentage of medical fees incurred in EC countries to be reclaimed. All participants must inform Off Road Skills of any medical conditions, or medication being taken, that may affect their ability to ride, or of which Off Road Skills would need to be aware of to advise medical teams in the case of the participant needing treatment

FORCE MAJEURE

Means unusual and unforeseeable circumstances beyond normal control, the consequences of which could not have been avoided even if all due care had been exercised. Such circumstances or events include (but are not limited to) war, or threat of war, riot, civil strife, industrial dispute, unavoidable technical problems with transport, closure or congestion of airports, terrorist activity, natural or nuclear disaster, fire and adverse weather conditions. In the event of any of the above refunds or compensation payments cannot be made.

COMPLAINTS

Should a participant feel that the organisers have not met obligations it should first be brought to the attention of the accompanying tour representative.  If your complaint is not addressed to your satisfaction you should write in the first instance to The Directors Off Road Skills Ltd Po Box 11 Ystalyfera SA9 1YA If you are not completely satisfied with their response, any comments should be put in writing, within two weeks of return, quoting the tour identity and dates to: World of BMW Atlas House Third Avenue Globe Park Marlow, Bucks SL7 1EY

DISCLAIMER

Please note prices are subject to 2018 ferry rates and timetables, final hotel choice and tariffs. Any changes to these prices will be notified at the time of booking and will be available on the World of BMW website. All tours will take place providing at least eight bikes (with participants) have been confirmed.

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