This set of Terms and Conditions covers all 2008 BMW Off Road Skills courses – Level One Basic, Level One Advanced, Level Two; Day in the Dirt and Brecon Beacons Adventure.
GENERAL BOOKINGS
- Customers must be 21 years of age or above, hold a full and valid license (not provisional or restricted) for riding a motorcycle in the UK and have not been convicted within the last five years of any driving offence involving drink or drugs or that resulted in a driving disqualification.
- It is mandatory that all customers bring both original parts – plastic and paper – of their licence to Registration for a BMW Off Road Skills event. Customers will be unable to participate without first presenting their full licence.
- Customers who are not residents of the UK and wish to participate in a course or event must hold a full and valid motorcycle driving licence which is legally valid for riding a motorcycle in the UK.
- All bookings are on the basis that the customer will, at all times, observe the safety regulations set by Off Road Skills Limited.
- Customers booking a course agree to fully comply with the Off Road Skills Safety Regulations, Code of Conduct and any other instructions given by Off Road Skills staff. Failure to observe these rules may lead to exclusion from the course or event.
- All information is produced in good faith by Off Road Skills Ltd and is accurate at the time of going to press.
BOOKINGS AND PAYMENTS
All bookings on BMW Off Road Skills courses and events are to be made via the World of BMW hotline number – 08000 131 282 – and are on a first-come first-served basis.
Payments are to be made by the following cards only – Visa, Visa Electron, MasterCard, Solo and UK Maestro. Customer’s payments details will be taken by the World of BMW at the time of booking and processed by Off Road Skills Ltd within five working days of booking. The event fee will appear as Off Road Skills Limited on the customer’s bank statement. Cheques will be accepted, although booking will not be confirmed until funds are cleared in the Off Road Skills Ltd account.
The World of BMW will send out a written confirmation to the customer after the booking and payment process is complete. The letter will include a copy of these terms and conditions, a list of local accommodation and what to wear on the course. Further details will be sent to the customer by the World of BMW one month in advance of the course.
BMW Motorrad UK contracts Off Road Skills Limited to run the BMW Off Road Skills programme. World of BMW is the customer service agency which manages bookings.
CANCELLATION OF BOOKING BY THE CUSTOMER
All requests for cancellations must be in writing and sent either by post or email. The World of BMW will acknowledge a cancellation within 5 working days of receiving it. Until the customer has received confirmation the original booking remains valid.
The customer will be charged on the following basis:
- 15 or more days prior to the event start date – 15% handling/administration fee.
- Up to and including 14 days prior to the event start date – the fee is not refundable or transferable.
During the course, if you are unable to continue with your training, for whatever reason, then no refund of the course cost is given.
Contact the World of BMW by emailing bmw@worldofbmw.com or via post:
World of BMW
Upper Deck, Phoenix Wharf
Eel Pie Island
Twickenham, Middlesex, TW1 3DY
CHANGES TO BOOKING BY THE CUSTOMER
All requests for changes to bookings must be in writing and sent either by post or email. The World of BMW will acknowledge a cancellation within 5 working days of receiving it. Until the customer has received confirmation the original booking remains valid. Changes are at the organiser’s discretion [Off Road Skills Ltd] and every effort will be made to accommodate customer’s request.
This request will only be considered if made between 15 or more days prior to the course start date and will incur a 10% handling fee. No changes can be made to bookings up to 14 days prior to the course start date.
Customers may only transfer a course date once and it must be redeemed within 12 months of the original course date. Customers will be liable for any increase in course cost for transferring a course date to a subsequent year.
CANCELLATION OF COURSE BY OFF ROAD SKILLS LTD
Off Road Skills Ltd reserves the right to postpone or cancel a course due to unforeseen circumstances. In such cases the customers booked on this course will be offered an alternative course or a refund of all monies paid. World of BMW will notify the customer by phone or via post at least 14 days prior to the course start date.
INSURANCE
Customers are covered by third party road risk insurance only while participating on a BMW Off Road Skills event. Like any other potentially dangerous pastime, you may consider purchasing Personal Accident Insurance before attending the course.
SAFETY REGULATIONS
Customers accept that riding a motorcycle is a dangerous activity. Off road motorcycle activities take place in varied natural environments where there are natural hazards and risks to manage. Every effort will be made by the Off Road Skills team to provide training in a safe manner. Customers participating in courses are expected to comply with all safety guidance and instructions given by Off Road Skills staff.
Customers must be physically fit to take part on a BMW Off Road Skills activity.
CODE OF CONDUCT
Your safety and enjoyment are our prime concerns while taking part on an Off Road Skills activity. We ask that you respect yourself, other participants and staff on the course. Therefore, Off Road Skills reserves the right to withdraw customers from the event who exhibit a dangerous behaviour and that risk the safety of other customers and staff.
Any damage caused to property or equipment as a result of unruly behaviour will be charged to the customer.
COMPLAINTS
Should a participant feel that the organisers have not met their obligations it should first be brought to the attention of the Director of Off Road Skills – Simon Pavey. Contact him within a week of completing the course in writing by email or post – simon@offroadskills.com or Off Road Skills
PO Box 11
Ystalyfera
SA9 1YA
If however, the participant is not completely satisfied, any comments should be put in writing, within two weeks of return, quoting the course identity and dates to:
World of BMW Manager
BMW Motorrad UK
Ellesfield Avenue
Bracknell
Berkshire
RG12 8TA
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